“... frustration is a common emotional response to opposition”
Though I started today in an excellent frame of mind, it turned into something unexpected (leaning toward downright confrontational) by lunch.
When placed in a situation like today I try not to frustrate. I am sure it’s because I consider myself to be an above average communicator. (That, and the fact that I force myself to be extremely diplomatic.)
My verbal communication skills are key to me. They give me the ability to break something into its simplest form and easily articulate all the required detail. That skill is expected when giving solid direction. It's been my personal experience that people gravitate toward that style of leadership and appreciate it.
Let me back up. It's bigger than communication. It's about reading people. I know for a FACT that I can read people incredibly well. The tone of someone’s voice and how they interact with me gives me a pretty good read on whether or not what I am saying is resonating.
Now to my point. For the last couple of days I have been trying to mentor someone that refused to concede that I may know more about a specific scenerio. I’ve taken it slow, I've gotten louder, and I've gone on the record with “you’re not hearing me.” At the end of the day, I can tell you right now they won’t be successful because they've made it about Rhondi and not the task at hand. Truthfully? Should have played the well known preschool teaching principle of “close your mouth and open your ears”
I get the whole Mars/Venus thing I really do. But like anything in everyday life when something is broken you try to fix it. In this case it appears you can’t fix stupid… I mean stubborn!