Wednesday, August 22, 2018

MEMORIES FROM THE VAULT

I miss ya Super Dave... Until we meet again!
TAKEN: AUGUST 2003

Many moons ago, I remember my boss telling me a story of when he would do accounting audits. He reminisced of how would walk into a place of business (confident, whilst full of business) always packing his must have staples in his briefcase: a pad of paper, his favourite pen, and a couple of really great books.

Upon arrival, when asked where/how he wanted to start, all he ever requested was a quiet space and possibly a door without a window. I distinctly remember him telling me that he could tell within 15 minutes of being put in said office,  based on their body language & behaviour, the exact level of detail that they needed to be audited. Which correlated his two synergies perfectly... A door that needed to be knocked upon, and really great books!

I am sharing that tidbit because this week's reminded me of a couple of really important things. I may not be a rocket scientist, yet I have a keen intellect about people and what makes them tick. Just like my dear buddy Dave, I always watch for the tells that always tell the truth.

Circa 2007, I had assistant that had an issue with a certain ethnicity. I wouldn’t call her a racist per se, because her only vague preconceived notion was that those hired didn't want to serve her at a level she felt she deserved.  

One day, I decided to show her what positive energy looked like. She went to the counter, ordered her coffee, turned back toward me and rolled her eyes. I looked her straight in the eye and said, ‘I need you to watch this….’. 

I automatically greeted the same person that she had deemed disappointing with a smile. I called her by the name on her name tag, which made another girl rally to help her. Without missing a beat, I thanked them both, which led to a third looking to see if I needed anything else. Every single person presented me with a smile and energy that matched mine. I left as a happy customer.

Walking away from the counter, I turned to my assistant and reminded her that any relationship or  interaction's always a two way street. ‘You get the energy back that you give out,’ I said.... We never spoke of the occasion again.

Why all the life lesson reminiscing? 

I got steamrolled by what I would classify as a perfect stranger this week. Completely and totally blindsided by someone that I know was simply mimicking how they thought they should behave. Though I disclosed in the moment that I was really uncomfortable, after the fact I reflected about Super Dave and his books…. And a gal that has gone on to be very successful, embracing positive energy.

The moral of my story? As cliché as it reads?

…You truly never really do get a second chance at first impression.

No matter how much you try to back-peddle after the fact!