Sunday, October 26, 2014

AIRING SOME VERY DIRTY LAUNDRY!

Let me start by saying that I have been friends with Rod Bullock since Public School. 

Actually, I asked him this morning when he started working for Mr. Burton at Centennial Coin Laundry, and together we figured out it was the Fall we were in grade nine, which was 1979. All of Mr. Burton’s customers loved him. So, no one in town was even remotely surprised when Mr. B sold the business to Rod. That was over thirty three years ago.

I don’t think I've ever shared this before but about three years ago I started doing my laundry at the laundry mat. I never really knew what the going rate for doing laundry outside the home was (and with Rod’s parking lot always full) I found myself next door at Fabricare for almost a year. Then, in the late Fall of 2012, my husband realized a couple of hours a week WAS much more efficient and agreed to help. The first thing he did was switch us over to Centennial Coin Laundry so that he could visit with Rod.

Well, when I changed jobs last year, my husband’s job also changed. Now he was the one that worked a few hours every weekend getting his guys ready for a smooth running Monday morning, so once again I assumed the laundry duties. Well, last Saturday, Rod’s was totally jammed, so I found myself next door at what-cha-ma-call-its. When I entered, I discover I was all alone; the only person doing laundry in a facility that feels twice the size of Rod’s.

The first thing I noticed was the price of the washers. The second thing I noticed, was a label on the dryers stating that I should expect to pay three plus dollars to dry an average load of laundry. I found that odd, because I normally only pay $1.25 to dry a load next door. I’ll be honest and admit that this post isn't about the money as much as it is about the way I was treated.

I’m in Sales & Marketing; I ask every single person I meet how business is multiple times a day. Doesn't matter if you’re a pizza delivery guy or an investment banker, in my opinion it’s all relative. So, as the only patron in the facility, I couldn't help but notice the level invested dollars I was surrounded by and (in the couple of hours I was there) the fact that the only revenue being generated was thanks to my dirty laundry. Curious, I asked... “is it always this slow?” 

I am a very happy Centennial Coin Laundry CUSTOMER!
Taken: October 26th, 2014
(CLICK HERE to read Stephen's DAVID v. GOLIATH Post)
Main Street Retail: David v. Goliath in a Small Town
(C) STEPHEN SPARROW.
“Depends…” was the passing reply. (Matter a fact she was just downright rude.)

“I couldn't help but notice how busy it was next door” I continued.

“Well, those people aren't use to the experience you get here” was her pretentious and very condescending reply.

It was her tone. Those people… Those people… Those people. I was gobsmacked. I couldn’t believe my ears. THOSE PEOPLE!!!

Without missing a beat I responded: “I feel the need to tell you something,” I said. “I am only here this morning because I couldn't get in next door. It was totally packed!”

She shrugged her shoulders and walked away from me. I was her only customer. I was solely responsible for the only revenue generation to pay her wages. Didn’t matter. I gave her the chance to redeem herself yet she didn't. After all, I'd disclosed that I was one of THOSE PEOPLE!

Anyway, when I was greeted by an always busy Rod this morning, I asked him what’s the best time to arrive to do my laundry;  then I told him my story, and that I was going to Blog about it. He in turn produced a post that one of his very successful cottage clients wrote about him this last Labour Day Weekend.

I wonder how Stephen will feel knowing he too is one of THOSE PEOPLE from across the alley?! Hopefully he's as proud as I am to be one. 

Keep up the GREAT work Rod! You've wholeheartedly earned & deserve my business.